FAQ - Autumn Summer Co

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Our Brand

Why "Autumn Summer"?

- “Autumn Summer” is the English translation of Ryan’s German last name, Herbstsomer.

Where are you located?

- Our warehouse is located at the address below. Unfortunately we are not open to the public. 

  • Autumn Summer Co
  • 90 Aileron Ct STE 6A
  • Westminster, MD 21157

Products

Are your products made in the USA?

- Yes! All of our products are hand made by our team of artisans in our Westminster, MD shop. 

Can I add a custom name/date/message to an item?

- Yes! Most of our products can take a custom engraving. If they can, there will be a "Blank" or "Engraved" selection box right above the add to cart button. Select "Engraved" and enter your requested text in the box that appears. 

Contact us for logo engraving. 

Where does your wood come from?

- The wood for products with thicker wood (pens, coasters, wine stoppers) is hand selected from a local Annapolis, MD saw mill. 

Our other products are made with wood veneer which is real wood cut into very thin slices. We use an outside supplier to source our American Walnut, Cedar, Maple, and African Mahogany veneer. 

I'm interested in a wooden product that I don't see on your website - can you make it?

- Maybe - depending on the time of year we may or may not be open to custom projects.  The chances are higher if you're ordering in bulk. Send us an email to find out if we can help!

 

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Ordering

When will I receive my items? 

- All of our items are in stock and ready to ship! If there are any issues that may cause a delay, we will let you know within 24hrs of the order. 

Your order will ship on the Monday, Wednesday, or Friday after you place your order, and will take 1-6 days (within the US) to arrive depending on which shipping option that you chose at checkout.

Payment: 

How can I pay? 

- Our website can accept all major cards, American Express, Paypal, and Apple Pay.

Our website is the safest way to pay and all of your information is SSL encrypted for your security.

Do you have any discounts, sales, or coupons? 

- Chances are that we don't have a sale going on. As a handmade company our margins are already smaller than that of a big box store, so we rarely offer sales. If we do offer a sale, we'll always announce it to our email list. 

We do offer bulk discounts for bulk orders starting at 20 pieces. 

Engraving:

Where do I leave my engraving instructions? 

- If an item can take engraving, it will have a box right above the "Add to cart" button where you can add your engraving text. 

Does engraving add to the shipping time? 

- No it doesn't!

Can you engrave our company logo?

- Yes! We specialize in custom corporate products. Send your logo to ryan@autumnsummerco.com for a quote. 

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Shipping

How long does it take my order to ship?

- All of our items are in stock and ready to ship! If there are any issues that may cause a delay, we will let you know within 24hrs of the order. 

Your order will ship on the Monday, Wednesday, or Friday after you place your order. 

When will I receive my item(s)?

- After your package leaves our warehouse, the carrier can take 1-6 days (within the US) to deliver it depending on which shipping option that you chose at checkout.

US Shipping:

  • Standard: 2-6 Business Days
  • Upgrade: 1-3 Business Days 
  • Express: 1-2 Business Days (Overnight to 95% of the country)

International Shipping:

  • Canada: 4-15 Business Days
  • Everywhere else: 1-4 Weeks

*Please allow an extra 3-5 days for orders of 20 pieces or more. 

Does engraving add to the shipping time?

- No, adding a custom engraving won't delay your order. 

Do you offer rush shipping?

- Yes, we offer two rush shipping options for domestic orders. If these options are available to you, they will be shown in the shopping cart at checkout. Please note that we only ship on Mondays, Wednesdays, and Fridays, so please allow 1-3 days for your order to process. 

What carrier do you use?

- We ship all retail orders with the United States Postal Service.

How do I track my order?

- When your order ships, you will automatically receive a USPS tracking number via email. Follow the link in that email to track your package.

Can I pick up my order? 

- Unfortunately our warehouse is not equipped for order pickup. 

International Shipping

Where do you ship outside of the USA?

- We can ship almost anywhere in the world, including Canada, the UK, Australia, and Japan. If your country does not have a shipping option available, please contact us for manual order setup. 

How much does international shipping cost?

- International shipping fees depend on the location, but range from $8-$25. Add any item to your cart to see your shipping cost. 

Will I be charged a customs fee?

- Unfortunately, international orders will most likely incur a customs fee. These fees are based on the value of your order.

Autumn Summer is not responsible for customs fees. 

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Returns

What is your return policy? 

30 Day Hassle Free Returns/365 Day Warranty

- As artisans, we take pride in our work. If you're unhappy with your order for any reason, just let us know within 30 days for a full refund or replacement. 

Unfortunately we cannot complete a return on a custom engraved item. However, if the item is broken, faulty, or doesn't work as expected, see below. We're always happy to work out a solution, whether that's a replacement, exchange, or credit. 

My order came with the wrong item/engraving, what can I do?

Contact us and we'll have a replacement sent out right away. It's that simple!

My item is damaged/incorrect, what can I do?

- All of our items come with a 365 day warranty. If your item breaks from regular use, we will replace or fix it free of charge. 

Unfortunately we cannot replace items that are broken or damaged due to negligence such as dropping the item, submerging it in water, or using it in a way other than it's intended purpose. 

Where can I send my return/exchange?

- You can send your return directly to our warehouse at the address below. 

  • Autumn Summer Co
  • 90 Aileron Ct. STE 6A
  • Westminster, MD 21157
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Bulk/Wholesale

Can you put our logo on an item?

We can engrave a logo on all of our products. Send your logo to ryan@autumnsummerco.com along with how many items you're looking for for a quote. 

Do you offer bulk discounts?

We do!:

  • Wholesale (buy and resell): Around 50% off retail, 20 piece minimum
  • Corporate/Bulk: 25-75% off based on volume
  • Groomsmen: 15% off, 4 piece minimum

Can we carry your products in our store?

We work with a select number of retail stores across the US for in person retail. If you're interested in carrying Autumn Summer in your store, please see our wholesale page. 

Can we sell your products on our website?

We partner with a very small number of online stores for dropshipping. If you're interested in becoming one of our dropshippers, please fill out the application on our wholesale page. 

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Other Questions

What type of refills do your pens use? 

Fountain Pens

  • Vertex Fountain
  • Executive Fountain 

Our fountain pens come with a piston converter installed that can hold your favorite ink. They can also take standard refillable cartridges from Cross, Parker, Schmidt and other standard size cartridges. 

Rollerball Pens

  • Vertex Fountain
  • Executive Fountain 

Our rollerball pens come with a fine Schmidt ceramic rollerball refill installed, but other standard fine and medium rollerball refills will fit. 

Parker Ballpoint: 

  • Bolt action
  • Gatsby
  • Cigar
  • Civil War

Cross Ballpoint:

  • Slim Stylus
  • 50 Caliber Bullet

Order Refills

What can I do to support Autumn Summer? 

Other than buying our products, the best way to show your support is to tell your friends and family! 

Follow us on Pinterest and Instagram to stay up to date, and be sure to share anything you enjoy. 

Are you hiring?

We're always on the lookout for motivated sales people to join our team. If you're in the Westminster/Baltimore area, send over your resume!

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Pen Engraving
How to engrave a pen: