Returns FAQs
What is your return policy?
30 Day Hassle Free Returns/365 Day Warranty
- As artisans, we take pride in our work. If you're unhappy with your order for any reason, just let us know within 30 days for a full refund or replacement.
Unfortunately we cannot complete a return on a custom engraved item. However, if the item is broken, faulty, or doesn't work as expected, see below. We're always happy to work out a solution, whether that's a replacement, exchange, or credit.
My order came with the wrong item/engraving, what can I do?
Contact us and we'll have a replacement sent out right away. It's that simple!
My item is damaged/incorrect, what can I do?
- All of our items come with a 365 day warranty. If your item breaks from regular use, we will replace or fix it free of charge.
Unfortunately we cannot replace items that are broken or damaged due to negligence such as dropping the item, submerging it in water, or using it in a way other than it's intended purpose.
Where can I send my return/exchange?
- You can send your return directly to our warehouse at the address below.
- Autumn Woods Co.
- 90 Aileron Ct. STE 7
- Westminster, MD 21157